Examining the E-Learning Satisfaction of Students With the Technology Acceptance Model and E-Learning System Success Model

Abstract

This study aims to understand students’ e-learning satisfaction behaviours by employing the Technology Acceptance Model (TAM) and E-learning System Success Model . The study is built on the assumption that perceived knowledge, perceived ease of use and perceived usefulness affect students’ satisfaction and in turn e-learning effectiveness. The survey data was collected from 135 students who use an e-learning system at a higher learning institute in Malaysia. Purposive and convenience sampling was chosen due to the ease of accessibility of the participants. The questionnaires were distributed to the participants via an online Google form.  A 5-Likert scale was adopted in this study, and the statistical analysis of the results was performed using the IBM SPSS Statistical (SPSS) package. It is found that Perceived Ease of Use and Perceived Usefulness showcase strong statistical significance, establishing the regression model's statistical relevance. These factors are therefore crucial to ensuring that students are happy with e-learning.