Conceptualising effective record management of Malaysian public sector

Abstract

Effective record management is critical for promoting good governance,
particularly when dealing with prevalent criminal issues in the public sector such as
corruption, fraud, and record falsification. As a result, records management must be seen
as a vital activity at all organisational levels, regardless of the nature of the business or
transactions. Previous research found that accountability, transparency, and effective
service delivery are critical criteria for achieving good governance. Furthermore, lack of
professionalism has been seen as a contributing factor to governance issues. To address
these issues, this study suggests a conceptual framework for record management that
combines the elements of professionalism, accountability, transparency, and effective
service delivery. This framework aims to enhance good governance practices within
Malaysia’s public sector, aligning with the National Archives of Malaysia Strategic Plan
2021–2025 and the National Good Governance Plan (MyGovernment), thereby
emphasising the significant role of records management in promoting good governance.