Developing a conceptual framework for crisis management in the Omani telecommunication sector

Abstract

This paper aims to develop a conceptual framework for crisis management capability in the Omani telecommunication sector to overcome the negative impacts of crises such as the worldwide COVID-19 pandemic that occurred between 2019 to 2022. A literature review is conducted to reveal the elements and factors that are involved in assessing the crisis management capability in the Omani telecommunication sector and different existing relationships between the variables are discovered. The proposed framework that will be used to assess the crisis management capability of the Omani telecommunication sector comprises strategic planning, knowledge management, and information and communications technology (ICT).  According to the framework, strategic planning and knowledge management and ICT have direct impact with crisis management capabilities.  At the same time, elements and role of human resource management are presented to indicate the possibility of its functions to be incorporated in the framework in the future study. The paper provides the Omani sector with a well-organised framework to face the challenges imposed by different crises such as the recent tragedy of the COVID-19 pandemic.