Idris F, Mohd. Hassan ME, Nik Ab. Rahman NM, Ab Hamid MR. Antecedents and Impacts of Service Operations Flexibility: A Multiple Regression Approach. business review journal [Internet]. 2017 Jan. 2 [cited 2025 Jun. 28];1(1):77-85. Available from: https://sbr.journals.unisel.edu.my/index.php/sbr/article/view/33