IDRIS, Fazli; MOHD. HASSAN, Mohd. Ezani; NIK AB. RAHMAN, Nik Mutasim; AB HAMID, Mohd. Rashid. Antecedents and Impacts of Service Operations Flexibility: A Multiple Regression Approach. Selangor Business Review, [S. l.], v. 1, n. 1, p. 77–85, 2017. Disponível em: https://sbr.journals.unisel.edu.my/index.php/sbr/article/view/33. Acesso em: 28 jun. 2025.