Reducing processing delays in MDA sticker labelling: A quality tools approach in Malaysian warehouse operations

Abstract

Efficient warehouse operations are crucial for maintaining smooth supply chain performance, particularly in the medical device sector where regulatory compliance is stringent. In Malaysia, adherence to the Medical Device Authority (MDA) labelling requirements is a mandatory step before product distribution, underscoring the need for both accuracy and timeliness. However, operational challenges such as limited staging space can hinder workflow, cause bottlenecks, and affect overall productivity. This study investigates the operational inefficiencies arising from limited staging space during the MDA sticker labelling process in a Malaysian warehouse. Data from 18 labelling activities were analysed using quality tools such as Pareto analysis, fishbone diagrams, and the Five Whys technique to identify the root causes of processing delays. The findings reveal that inadequate staging space significantly contributes to workflow bottlenecks and prolonged waiting times. Recommendations are provided to address these issues through layout optimisation and process standardisation. The study offers practical insights for warehouse managers and logistics practitioners seeking to enhance operational performance and regulatory compliance within Malaysia’s medical device distribution network.